Refund & Cancellation Policy

When a refund is available

• The top-up was paid but the toll balance could not be applied to the plate account and cannot be re-submitted.
• Wrong plate details were entered and the top-up has not been applied yet.
• Double charge for the same request due to a technical error.

When a refund is not available

• The top-up was applied and the toll balance is active on the plate.
• You changed your mind after the top-up was already applied.
• The payment went to someone else's plate due to incorrect details you provided, and that balance is now active.

How to request a refund

1. Email support@tolldeskpay.org with the transaction reference.
2. Include the plate details used for the top-up.
3. We confirm eligibility and reply with next steps.

Timing

Approved refunds are returned to the same payment method used for the original transaction. Typical processing: 5–10 working days depending on your bank.

Cancellation

You can cancel a request before it has been submitted for processing. After submission, cancellation depends on whether the balance has been applied.

Contact

TollDesk Pay · support@tolldeskpay.org · +971 52 304 8831.